Kaes Business & Operations Policy

At Kaes, we are committed to operating with transparency, reliability, and exceptional customer care. This Business & Operations Policy outlines how we conduct commerce, fulfill orders, and support our customers throughout the United States.

Business Hours & Customer Support

Kaes is a digital-first company, and our team is available to assist you 24 hours a day, 7 days a week via info@getkaes.com.

We strive to respond to all inquiries within one business day or sooner. Whether you have questions about your order, product compatibility, returns, or general support, our team is here to help.

Service Area

Kaes proudly serves customers throughout the United States along with select international locations. 

At this time:

• We ship to all U.S. states and territories, unless otherwise noted at checkout.
• We offer international shipping to select countries.  

Sales Tax

Kaes follows U.S. e-commerce tax guidelines, which require sales tax to be applied based on the shipping destination, not the billing address.

This means:

• Sales tax is automatically calculated at checkout based on the state and local tax rate of the address where your order will be delivered.
• Some states may have zero tax on certain product categories; others may require standard rates.

Our checkout system updates tax amounts in real time to comply with state and local regulations.

Order Processing & Fulfillment

• Orders are typically processed within 1–2 business days.
• You will receive an order confirmation immediately after purchase and a shipping confirmation with tracking once your order has been fulfilled.
• Processing times may be extended during holidays, product launches, or high-volume periods.

Shipping & Delivery

• We offer standard and expedited shipping options at checkout.
• Delivery times vary based on your location and the shipping method selected.
• Kaes is not responsible for delays caused by carriers, weather, or factors outside our control, but we will always help troubleshoot when possible.

 Changes or Cancellations

If you need to modify or cancel your order, please email info@getkaes.com as quickly as possible.

We can accommodate changes only if the order has not yet been processed or shipped.

Compliance & Ethical Standards

Kaes operates in accordance with all applicable U.S. business laws, consumer protection standards, and digital commerce regulations.

We are committed to honesty, clarity, and fairness in every customer interaction and policy.

Policy Updates

Kaes may update this Business & Operations Policy from time to time to reflect changes in our business, regulations, or customer needs.

All updates will be posted on this page with an updated effective date.

Questions?

We’re here to help.

Contact us anytime at info@getkaes.com and our team will take great care of you.