Terms of service
Terms of Service
Last updated: 12/5/2025
Welcome to getkaes.com (“we,” “us,” “our”). By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website.
1. Online Store Terms
By using this website, you represent that you are at least the age of majority in your state or province. You may not use our products for illegal or unauthorized purposes.
You must not transmit any worms, viruses, or destructive code. A breach of these Terms will result in immediate termination of your Services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your non–credit card content may be transferred unencrypted. Credit card data is always encrypted during transfer.
You agree not to reproduce, duplicate, sell, or exploit any portion of the Service without written permission from us.
3. Products & Services
Our products include physical phone and tablet accessories such as iPhone and iPad cases.
We attempt to display product colors and images accurately but cannot guarantee your screen’s display accuracy.
We reserve the right to limit product sales to any person, region, or jurisdiction.
All product descriptions and pricing are subject to change without notice.
4. Accuracy of Billing & Account Information
We reserve the right to refuse any order. We may limit or cancel orders that appear to be placed by dealers, resellers, or distributors.
You agree to provide accurate, current billing and account information for all purchases.
5. Shipping Policy
We currently ship to the United States and Canada.
Shipping times may vary due to carrier delays or factors outside our control. We are not responsible for items lost or delayed in transit, but we will assist with carrier issues when possible.
6. Return & Refund Policy (Updated to Match Your Website)
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
To request a return or exchange, please contact us at support@getkaes.com with your order number and details.
We accept returns for:
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Incorrect or defective items
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Damaged items
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Unwanted items in reasonably new condition
Unless the item is defective or we made an error, return shipping costs are the customer’s responsibility.
Refunds (if approved) will be issued to the original payment method once returned items are received and inspected.
Sale items and gift cards are non-refundable.
7. Third-Party Tools & Services
We use Shopify and third-party apps for payments, shipping, and other services. We are not responsible for issues caused by third-party providers.
Your use of third-party services is at your own risk and governed by their own terms.
8. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
9. Errors, Inaccuracies & Omissions
We may occasionally have errors or inaccuracies related to pricing, descriptions, or availability. We reserve the right to correct these issues and update information without notice.
10. Prohibited Uses
You may not use the site:
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For unlawful purposes
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To violate regulations or laws
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To infringe upon intellectual property
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To harass, harm, defame, or discriminate
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To upload malware or malicious code
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To interfere with security features
Violation may result in account termination.
11. Disclaimer of Warranties
The Service and all products are provided “as is” and “as available.” We do not guarantee uninterrupted, timely, secure, or error-free service.
12. Limitation of Liability
In no event shall getkaes.com or its owners, employees, partners, or affiliates be liable for any indirect, incidental, or consequential damages arising from your use of the site or products.
Some regions do not allow limitations on implied warranties; in such cases, liability is limited to the maximum extent permitted by law.
13. Indemnification
You agree to indemnify and hold harmless getkaes.com from any claim arising from your breach of these Terms or violation of any law or rights of a third party.
14. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
15. Termination
These Terms are effective unless terminated by either party. You may terminate by discontinuing use of the site.
We may terminate access if you violate these Terms.
16. Entire Agreement
These Terms, along with our Privacy Policy and other posted policies, form the entire agreement between you and us regarding the Service.
17. Governing Law
These Terms are governed by the laws of the State of Washington, USA, unless otherwise required by law.
18. Contact Information
Questions about the Terms of Service should be sent to:
